Contact us

This is the right address for your questions and concerns, praise or criticism. You are welcome to contact us by phone or in writing. Our specialists will be happy to help you. Fast, friendly and competent.

Your local contact in

Booking enquiries Airport ticket office / City
Geneva
Telephone
+41 848 700 700
Geneva airport
Ticket desk Switzerland
Daily 05:00-20:00 hours
Lugano
Telephone
+41 848 700 700
24 hours
Airport Lugano
Via Aeroporto
6982 Agno
Daily 06:30-18:45
Zurich
Telephone
+41 848 700 700
24 hours
Airport Terminal 1
Travel Office Sales
Daily 06:00-22:00 hours

Bahnhofstrasse 25
Mon-Fri 08:30-18:00 hours
Sat 09:30-16:00 hours
Swiss International Air Lines
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland


Your issue is important to us.

If you have any comments, praise or criticism
concerning earlier flights, please contact us
by using the contact form.
Booking enquiries Airport ticket office / City
Tirana
Telephone
+41 848 700 700
24 hours


Booking enquiries Airport ticket office / City
Buenos Aires
Tel: +54 11 2039 7110
Mon-Fri 09:00-18:00 in Spanish
24/7 service in English



Booking enquiries Airport ticket office / City
Sydney
Tel:+61 1300 290 365
24 hours


Booking enquiries Airport ticket office / City
Vienna
Tel: +43 810 81 08 40
24 hours


Booking enquiries Airport ticket office / City
Bahrain
Tel:+973 178 287 61
Tel: +973 178 287 62
Tel: +973 178 287 63
Fax: +973 178 277 42
Sun-Thu 08:00-18:00
Sat 08:00-14:00
c/o Lufthansa German Airlines
Kanoo Travel Centre
Umm al Hassan
Manama
Sun-Thu 08:00-18:00
Sat 08:00-14:00


Booking enquiries Airport ticket office / City
Brussels
Tel: +32 78 15 53 19 (local number)
24 hours


Booking enquiries Airport ticket office / City
Sarajevo

Tel: +387 5523 3980
E-Mail: servisni.centar@swiss.com
Mon-Fri 08:30-17:00



Booking enquiries Airport ticket office / City
Sao Paulo
Tel: +55 11 4700 8910

Portuguese:
Mon–Fri: 8:00-19:00, Sat–Sun 9:00-17:00
English 24/7



Booking enquiries Airport ticket office / City
Sofia
Tel: +359 29 35 82 19
Email:info.bulgaria@swiss.com
Mon-Fri: 09:00-17:30


Booking enquiries Airport ticket office / City
All airports in Canada
Tel: +1 877 359 79 47
TTY users: 711
24 hours



Booking enquiries Airport ticket office / City
Beijing
Tel: +86 40 08 82 08 80
Fax: +86 21 63 40 66 78
Daily 09:00-19:00
Macao
Tel: +853 28 71 36 36
Fax: +853 28 71 31 21
Mon-Fri 09:00-18:00
Sat 09:00-13:00
Shanghai
Tel: +86 40 08 82 08 80
Fax: +86 21 63 40 66 78
Daily 09:00-19:00



Booking enquiries Airport ticket office / City
Split
Tel: +385 17 77 64 29
Email:servisni.centar@swiss.com
Mon-Fri 08:30-17:00
Zagreb
Tel: +385 17 77 64 29
Email:servisni.centar@swiss.com
Mon-Fri 08:30-17:00


Booking enquiries Airport ticket office / City
Varadero
Tel: +41 848 700 700 (Swiss number)
24 hours


Booking enquiries Airport ticket office / City
Larnaca
Tel: +30 210 300 4339
24 hours


Booking enquiries Airport ticket office / City
Prague
Tel: +420 29 633 5613
E-Mail: info.czechrepublic@swiss.com
Mon-Fri 08:30-17:00




Booking enquiries Airport ticket office / City
Copenhagen
Tel: +45 70 10 50 64
24 hours


Booking enquiries Airport ticket office / City
Puerto Plata
Tel: +41 848 700 700 (Swiss number)
24 hours
Punta Cana
Tel: +41 848 700 700 (Swiss number)
24 hours


Booking enquiries Airport ticket office / City
All airports in Egypt
Tel: +20 225803500
Fax: +20 2 25803539
Email: cai.service-team@dlh.de
Sun-Thu 08:30-16:30


Booking enquiries Airport ticket office / City
Helsinki
Tel: +358 9 69 37 90 34
Fax: +358 9 69 37 92 05
24 hours


Booking enquiries Airport ticket office / City
All airports in France
Tel:+33 157 324 652
24 hours


Booking enquiries Airport ticket office / City
All airports in Germany
Tel: +49 69 867 98 000
24 hours


Booking enquiries Airport ticket office / City
All airports in Greece
Tel: +30 210 300 43 39
Email: info.greece@swiss.com
24 hours
Swiss International Air Lines
Customer Service
Kifissias Ave. 248
GR-15231
Chalandri, Athen
Greece


Booking enquiries Airport ticket office / City
Hong Kong
Tel: +852 28 46 63 10
Fax: +86 21 63 40 66 78
Daily 09:00-19:00


Booking enquiries Airport ticket office / City
Budapest
Tel: +36 14 292 202
Email: info.hungary@swiss.com
Mon-Fri 08:30-17:00



Booking enquiries Airport ticket office / City
India
Tel: +91 1244815000
Mon-Sat 09:00-18:00





Booking enquiries Airport ticket office / City
Jakarta
Tel: +61 001 803 8526562 (Toll Free)
Mon-Fri 09:00-17:00



Booking enquiries Airport ticket office / City
Tehran
Tel: +98 21 833 88
Fax: +98 21 88 10 46 50
Sat-Wed 08:00-16:00
c/o Lufthansa German Airlines
1st floor, No.2208, Vali Asr Ave.
Above Dr.Beheshti Ave.
Tehran 1433885146
Sat-Wed 08:00-16:00



Booking enquiries Airport ticket office / City
Dublin
Tel:1890 20 05 15
(local number only reachable from within Ireland)
Fax: +353 1 814 4063
24 hours


Booking enquiries Airport ticket office / City
Tel Aviv
Tel:+972 3 905 80 49
Email: contact.telaviv@dlh.de
Sun-Thu 08:30-17:00



Booking enquiries Airport ticket office / City
All airports in Italy
Tel:+41 44 511 1447
24 hours



Booking enquiries Airport ticket office / City
Tokyo

Tel: +81 570 089 000
Tel (from overseas): +81 3 5405 6821
Fax: +81 3 5402 5249 (JPY15/3 min in Japan)
Mon-Fri 09:00-18:00
Weekend and Holiday 09:00-17:00




Booking enquiries Airport ticket office / City
Amman
Tel: +962 6 520 01 80
Fax: +962 6 520 01 89
Sun-Thu 09:00-17:00
c/o Lufthansa German Airlines
Shmeisani Area
Abdul Hameed Sharaf 48,
Al Naji Building
P.O. Box 830445, Amman 11183
Sun-Thu 08:30-17:00


Booking enquiries Airport ticket office / City
Mombasa
Tel: +254 800 723 936
Mon-Fri 08:30-17:00
nboggteam@dlh.de
Nairobi
Tel: +254 800 723 936
Mon-Fri 08:30-17:00
nboticketteam@dlh.de
SWISS City ticket office
1st floor, Regal Plaza
Limuru Road, Parklands
Nairobi
Mon-Fri 08:30-17:00


Booking enquiries Airport ticket office / City
Safat
Tel: +971 4 389 8100
Fax: +971 4-381 61 71
Sun-Thu 09:00–17:30
Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30



Booking enquiries Airport ticket office / City
Beirut
Tel: +41 848 700 700 (Swiss number)
24 hours


Booking enquiries Airport ticket office / City
Riga
Tel: +371 661 636 8124 hours


Booking enquiries Airport ticket office / City
Luxemburg
Tel: +352 34 2080 83 70
24 hours


Booking enquiries Airport ticket office / City
Ohrid
Tel: +381 11 33 47 641
(Serbian language only)
Email: info.serbia@swiss.com
Mon-Fri 08:30-17:00
Skopje
Tel: +381 11 33 47 641
(Serbian language only)
Email: info.serbia@swiss.com
Mon-Fri 08:30-17:00


Booking enquiries Airport ticket office / City
Tel: +60 3 2053 1898
Mon-Fri 09:30-17:30




Booking enquiries Airport ticket office / City
Male
Tel: +91 22 67 13 72 00
Mon-Sat 09:00-17:30


Booking enquiries Airport ticket office / City
Valletta
+356 27781639
24 hours


Booking enquiries Airport ticket office / City
Mauritius
Tel: +41 848 700 700 (Swiss number)
24 hours


Booking enquiries Airport ticket office / City
Mexico City
Tel: +41 848 700 700 (Swiss number)
24 hours

Cancun
Tel: +41 848 700 700 (Swiss number)
24 hours


Booking enquiries Airport ticket office / City
Podgorica
E-Mail: servisni.centar@swiss.com
Mon-Fri 08:30-17:00



Booking enquiries Airport ticket office / City
All airports in Morocco
Tel: +34 91 276 85 74
Fax: +34 91 393 64 22
24 hours


Booking enquiries Airport ticket office / City
Amsterdam
Tel: +31 207003707
24 hours


Booking enquiries Airport ticket office / City
Auckland
Toll free Tel. within NZL: +64 800 94 52 20
Fax: +64 9 377 27 66
Mon-Fri 09:00 – 17:00


Booking enquiries Airport ticket office / City
Oslo
Tel: +47 81 00 00 12
24 hours


Booking enquiries Airport ticket office / City
Muscat
Toll free Tel: +968 80077452
Sat-Thu 09:00-19:00
Email: agencysupport.gcc@dlh.de


Booking enquiries Airport ticket office / City
Tel: 00-800-01-001/ +92 8558058488
Sat-Thu 10:00-20:00
Email: agencysupport.gcc@dlh.de



Booking enquiries Airport ticket office / City
Manila
Tel: +63 2 626 3760 (Local)
Mon-Sun 09:00-18:00



Booking enquiries Airport ticket office / City
Warsaw
Tel: +48 22 512 39 21
Email:info.poland@swiss.com
Mon-Fri 08:30-17:00


Booking enquiries Airport ticket office / City
Funchal
Tel: +351 80 820 04 87
Mon - Fri 09:00 - 17:00
Lisbon
Tel: +351 80 820 04 87
Fax: +351 21 841 38 79
Mon - Fri 09:00 - 17:00
PortoTel: +351 80 820 04 87
Mon - Fri 09:00 - 17:00


Booking enquiries Airport ticket office / City
Doha
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30
Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road,
Dubai.United Arab Emirates
Sun-Thu 09:00-17:30



Booking enquiries Airport ticket office / City
Bukarest
Tel national: +40 21 655 07 24
Email:info.romania@swiss.com
Mon-Fri 09:00-17:30

Tel international: +41 848 700 700 (Swiss number)
24 hours, English language only


Booking enquiries Airport ticket office / City
Moscow
Tel: +7 495 411 84 43
Mon-Fri 09:00-20:00
Sat-Sun 09:30-18:00
St. Petersburg
Tel: +7 495 411 84 43
Mon-Fri 09:00-20:00Sat-Sun 09:30-18:00


Booking enquiries Airport ticket office / City
Al Khobar
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30

Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30

Jeddah
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30

Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30

Riyadh
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–17:30

Swiss International Air Lines
Dubai World Trade Center,
18th floor
P.O.Box 29322,
Shk Zayed Road, Dubai.
United Arab Emirates
Sun-Thu 09:00-17:30



Booking enquiries Airport ticket office / City
Belgrade
Tel: +381 114 30 01 60
Email:info.serbia@swiss.com
Mon-Fri 08:30-17:00
Pristina
Tel: +381 114 30 01 60
Email:info.serbia@swiss.com
Mon-Fri 08:30-17:00


Booking enquiries Airport ticket office / City
Singapore
Tel: +65 68 23 20 10
24 hours



Booking enquiries Airport ticket office / City
Bratislava
Tel: +421 250 112 128
Email:info.slovakia@swiss.com
Mon-Fri 08:30-17:00


Booking enquiries Airport ticket office / City
Ljubljana
Tel: +386 18 88 86 11
Email:servisni.centar@swiss.com
Mon-Fri 08:30-17:00


Booking enquiries Airport ticket office / City
Cape Town
Tel: +27 860 040 506
(International number)
24 hours
Johannesburg
Tel: +27 860 040 506
(International number)
24 hours
Swiss International Air Lines
Customer Service
P.O. Box 299
Parklands 2121
South Africa


Booking enquiries Airport ticket office / City
Seoul
Tel: +41 848 700 700
24 hours


Booking enquiries Airport ticket office / City
Barcelona
Tel: +34 901 11 67 12 (only local call)
Fax: +34 93 298 39 39
24 hours
Fuerteventura
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Ibiza
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Jerez de la Frontera
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Lanzarote
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Las Palmas
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Madrid
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Màlaga
Tel: +34 901 11 67 12 (only local call)
Fax: +34 95 204 81 86
24 hours
Menorca
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Palma de Mallorca
Tel: +34 901 11 67 12 (only local call)
Fax:+34 97 178 91 02
24 hours
Tenerife
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 393 64 22
24 hours
Valencia
Tel: +34 901 11 67 12 (only local call)
Fax: +34 91 749 76 17
24 hours


Booking enquiries Airport ticket office / City
Colombo
Tel: +94 1 12 43 54 03
Fax: +94112329092
Mon-Fri 08:30-17:00
Sat 09:00-12:00
c/o Baurs Airservices Ltd.
Baurs Building
5 Upper Chatham Street
Mon-Fri 08:30-17:00
Sat 09:00-12:00
Swiss International Air Lines
Customer Service
Urmi Estate, 10th Floor
95 Ganpatrao Kadam Marg,
Lower Parel West,Mumbai–400013 India


Booking enquiries Airport ticket office / City
Stockholm
Tel: +46 8 58 77 04 45
24 hours


Booking enquiries Airport ticket office / City
Taipei
Tel: +886 2 23 25 88 61
Fax: +886 2 23 25 22 61
Daily 09:00-19:00
c/o World Express
Inc.12F, No. 4, JenAi Road, Sec 4
Taipei
Mon-Fri 09:00-12:30, 13:30-18:00


Booking enquiries Airport ticket office / City
Dar es Salaam
Tel: +255 22 551 00 20
Mon-Fri 08:00-16:30
Sat 08:30-12:30

SWISS City Ticket Office
Acacia Estate
Kinondoni Road 84
P.O. Box 2109
Mon-Fri 08:00-16:30
Sat 08:30-12:30
habari@swiss.com

Kilimanjaro
Tel: +255 22 551 00 20
Mon-Fri 08:00-16:30
Sat 08:30-12:30
Swiss International Air Lines
Customer Service
P.O. Box 2109
Dar Es Salaam
Tanzania

Booking enquiries Airport ticket office / City
Bangkok
Tel: +66 2 056 6868
Extension 2
Fax:+66 2 664 2808
Mon-Fri 8:30-17:30
Phuket
Tel: +66 2 056 6868
Extension 2
Fax:+66 2 664 2808
Mon-Fri 8:30-17:30
Swiss International Air Lines
Customer Service
Suvarnabhumi International
Airport Room T5-027-C
Main terminal 99 Moo 10 Bangna-trad highway
KM 15 Rachathewa bangphli
10540 Samutprakarn
Thailand


Booking enquiries Airport ticket office / City
Djerba
Tel: +41 848 700 700 (Swiss number)
24 hours
Enfidha
Tel: +41 848 700 700 (Swiss number)
24 hours
Monastir
Tel: +41 848 700 700 (Swiss number)
24 hours


Booking enquiries Airport ticket office / City
All airports in Turkey
Tel: +90 212 375 59 35
Mon-Fri 09:00-18:00
Swiss International Air Lines
Customer Service
Ozsezen Is Merkezi
Buyukdere Cad No. 122 C Blok
Kat 5 Zincirlikuyu 34394
Istanbul Turkey


Booking enquiries Airport ticket office / City
Kiev
Tel: +380 893 240 610
Mon-Fri 09:00-18:00
Sat-Sun 09:00-17:00


Booking enquiries Airport ticket office / City
Dubai
Tel: +971 4 389 8100
Fax: +971 4 381 61 71
Sun-Thu 09:00–19:00
Swiss International Air Lines
Dnata building
Sheik Zayed Road, Dubai
United Arab Emirates
Sun-Thu 09:00-19:00



Booking enquiries Airport ticket office / City
All airports in the United Kingdom
Tel: +44 345 601 09 56
Fax: 020 73 65 24 73
24 hours
If you live in a country within the EU,
an Online Dispute Resolution platform has been set up.
You can find out more on the UK Contact page.

Booking enquiries Airport ticket office / City
All airports in the USA
Tel: +1 877 359 79 47
24 hours
Swiss International Air Lines
Customer Service
1640 Hempstead Tpke
East Meadow, NY 11554
United States of America
Customer Service

Hotline telephone number for post travel
and disability (DOT Part 382) related issues:
+1 855 254 1842 (toll free)

Aviation Consumer Proctection Division
U.S. Department of Transportation

http://airconsumer.dot.gov
Aviation Consumer Protection Division,
C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590


Booking enquiries Airport ticket office / City
Ho Chi Minh City
Tel: +84 28 3827 9858
Mon-Fri 08:30-17:00


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Our Service Center is available at any time on Twitter and Facebook for general questions concerning flights, tickets or rebookings. If you wish to send us any questions with personal information, please send these messages privately.

Complete contact form

Choose the subject that relates to your concern. Then complete the contact form. The relevant department at SWISS will deal with it as quickly as possible.